Cancellation & Refund Policy

Last updated on 04-02-2025 10:21:02

BISWAJIT PATRA believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• BISWAJIT PATRA does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products.
• If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team will review your complaint and take an appropriate decision.
• For products that come with a manufacturer's warranty, please refer the issue directly to them.
• In case of any refunds approved by BISWAJIT PATRA, it will take 1-2 days for the refund to be processed to the end customer.

For any queries, please contact our Customer Service Team.